I contacted SavATree about two trees beside my home which had roots coming to the surface and beginning to lift my sidewalks and a retaining wall. Frank came out to look at them and assess what could be done, if anything, to save the trees. Unfortunately, he discovered a crack down the trunk of on of the trees that was hanging over both my home and the sidewalk/street,. Frank said it needed to be removed as quickly as possible because it was a definite hazard. He did an emergency permit application to the city of San Jose but they, of course, drug their feet in approving the permit. Frank personally came out and put a strap around the tree to prevent it from falling if we developed windy conditions. After 30 days, without the city approving the permit, Frank scheduled the tree removed because high winds were predicted. The removal required a bucket truck, for the safety of the crew, and a crane to safely remove the branches over my home. On the day of removal a crew of 6 workers, Frank and the district supervisor arrived at the scheduled time. After spending time assessing where to position the bucket truck and the crane they very carefully went to work. It was amazing to watch the process and I felt safe and confident as they removed the branches that were over my home. After the trees were removed they left my property clean and free of debris. Throughout the entire process, from assessment to finish, Frank worked with me and kept me fully informed about what was happening and the delay created by the slow process of the city. He also worked with me on the cost to remove the trees and, although it was expensive, I feel the ultimate pricing was fair and justified. I would completely recommend SavATree for any tree work you might need. I would certainly use them again for any work I need done. Thank you, Frank, for all your help and for keeping me informed so I felt comfortable with the process.